Untold Store (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

Name
Email address
Shipping/billing address
Phone number
Payment information (processed securely by our payment providers)

Technical Information

We also collect non-personal data automatically, such as:

IP address
Device type
Browser type
Pages visited and time spent on the site
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Send order updates and customer support responses
Improve website performance and user experience
Personalise marketing, promotions, or product suggestions
Prevent fraud and secure our website

We do not sell your personal data.

3. How We Protect Your Information

We use industry-standard security measures to protect your information, including encryption and secure payment processing. No personal payment information is stored on our servers.

4. Sharing Your Information

We only share your data with trusted third parties that help us operate our business, such as:

Payment processors
Shipping carriers
Email and marketing platforms
Website analytics providers

These partners are only permitted to use your information as necessary to provide their services.

5. Cookies

We use cookies to:

Enable essential website functions
Improve browsing experience
Analyse website traffic
Offer personalised content or ads

You can control cookie settings through your browser.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your data
Opt out of marketing emails at any time
Request a copy of your data

To exercise these rights, email us at [your contact email].

7. Data Retention

We keep your information only as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@untoldstore.uk
Brand: Untold Store

Terms of Service

Last updated: 28-11-2025

Welcome to Untold Store. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. Overview

These Terms govern your use of the Untold Store website and services. By using our site, you confirm that you are at least 18 years old or using the site with permission from a parent or guardian.

2. Online Store Terms

You may not use our products for any illegal or unauthorized purpose.
You must not attempt to interfere with the security or performance of the website, including hacking, scraping, or uploading malicious content.
Prices, product details, and stock availability are subject to change at any time without notice.

3. Products & Descriptions

We aim to display accurate product images, colours, and descriptions. However, colours may vary depending on screen settings. We reserve the right to modify designs, prices, or features at any time.

4. Orders & Payments

By placing an order, you agree that all information provided is accurate and complete.
All payments must be made through our approved payment providers.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or incorrect information.

5. Shipping

Shipping in the UK is free and is expected to arrive within 2-6 business days.
We also have a faster priority shipping option if you need it quicker.
Once your order is handed to the courier, responsibility for delivery lies with the shipping provider.
Any customs, import fees, or taxes are the customer’s responsibility in the event we do start taking international orders and shipping.

6. Exchanges & Store Credit Only

Untold Store does not offer refunds. We only provide exchanges or store credit.

To qualify:

Items must be returned within 14 days of delivery.
Items must be unworn, unwashed, and in original condition with all tags attached.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Store Credit:

If the item you want isn’t available, we’ll issue store credit for the full amount paid.
Store credit is delivered digitally and does not expire.

Final Sale Items:

Discounted items, sale items, and certain accessories are final sale and not eligible for exchange or store credit.

Faulty or Incorrect Items:
If you receive a faulty or wrong item, contact us within 7 days for a replacement or store credit at no cost to you.

7. Pricing & Billing

We reserve the right to:

Update prices without notice
Correct pricing errors
Cancel orders affected by incorrect pricing

If an order is cancelled due to pricing errors, you will be refunded in full.

8. Account Information

If you create an account:

You are responsible for maintaining the confidentiality of your login details.
You agree to keep your information accurate and up to date.
We may suspend or remove accounts that violate our Terms.

9. Intellectual Property

All content on this site—including images, graphics, logos, text, and product designs—is owned by Untold Store. You may not copy, reproduce, or distribute any content without written permission.

10. Third-Party Services

We are not responsible for the content, policies, or actions of third-party websites, apps, or services linked through our website.

11. Limitation of Liability

Untold Store is not liable for:

Damages caused by delays, lost parcels, or courier errors
Losses resulting from misuse of products
Any indirect, incidental, or consequential damages relating to your use of the site

Your use of this website is at your own risk.

12. Privacy

Your use of the website is also governed by our Privacy Policy. By using our site, you agree to how we collect and use your data.

13. Termination

We may terminate or suspend access to our site at any time for violations of these Terms or for operational reasons.

14. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the site indicates acceptance of the new Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:
Email: info@untoldstore.uk
Brand: Untold Store